Frequently asked questions

Frequently asked questions Home Delivery / Retrieving tickets

All about retrieving tickets in a station

1How can I retrieve my tickets that were reserved via Internet?

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In France: you can retrieve your tickets in a French station with the bank card that was used to pay for it.

In Switzerland :

Rail Europe Suisse
Rue de Lausanne 11-15
1211 Genève

Open Monday to Friday 8.30 to 17.30 and Saturday 9.30 to 13.30

Attention : for every withdrawal of tickets in a SNCF boutique outside of France, an additional 7€ will be charged on the spot.

To retrieve the ticket at an SNCF boutique, you will need:
  • Your dossier reference number (6 characters)
  • The name associated with this reference
  • The bank card that was used to pay for the tickets on line

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2I chose to retrieve the ticket at the Geneve SNCF boutique. I will not be able to show the bank card that was used to pay for the tickets on line

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You do not have the bank card that was used to make the on-line payment (CB stolen, lost, renewed, belongs to another person, etc.)

For reasons of security, the bank card that was used to pay for the tickets on-line must be shown in order to retrieve them from an SNCF boutique.

This is stipulated:
  • On the bank card type selection page
  •   The SNCF general terms of sale that you accepted when you confirmed your order.
The only solution is to cancel your ticket before the day of departure in order to avoid cancelation penalties.

Please note, some rates cannot be exchanged and are non-refundable.

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