In order to benefit the advantages of the iDTGV products and services, we invite you to carefully read these underlying conditions.
The acceptance of the iDTGV General Conditions of Sale , by ticking the specific box on the site iDTGV, is necessary for the validation of your Order and the delivery of the iDTGV tickets and the access to the Annexed Services of iDTGV. iDTGV reserves the right to modify the conditions at any time, although the modifications are only applicable to Orders executed after the introduction of the modifications.
Definitions
You : means every person using the travel Agency website for reservations through this intermediary of iDTGV Tickets.
iDTGV : a company incorporated in the commercial registry of Nanterres under the number 478 221 021, which head offices are established at 7, rue Pablo Neruda, 92300 LEVALLOIS PERRET, France.
iDTGV Ticket : Ticket delivered by iDTGV as printed ticket which procures access to a seat in an iDTGV coach, for which the transport is guaranteed by the Société Nationale des Chemins de fer Français (SNCF).
Order(s) : The reservation by phone through an intermediary of the travel Agency website of one or more iDTGV tickets as well as the payment by credit card (CB, Visa ou Mastercard). This operation includes the acceptance of the iDTGV General Conditions of Sale . The order is concluded when the payment is validated.
Creation : Personalization of the iDTGV ticket when introducing the name, first name and birthday of the Traveller and validation before the impression.
Journey File: All the details of the journey in accordance with the communicated reference number to enable the impression of the iDTGV ticket and/or introducing claims. One Order can contain several files.
Annexed Services: All the services you dispose of, rendered by iDTGV, within the iDTGV coachs; The Annexed Services may vary according to the date of the trip and the chosen type. They are guaranteed by the partners of iDTGV.
Agency Site: website of the travel agency to which you are connected while ordering one or more iDTGV ticket(s). You can also connect to the Agency Site for the impression of your iDTGV tickets and get access your Journey File.
iDTGV Site: website of iDTGV on the link www.idtgv.com, to which you connect to print your iDTGV tickets and have access to your Journey File.
Supervisor : SNCF agent who guarantees the security of the Travellers and verifies the iDTGV tickets within the iDTGV coaches. The Supervisors are approved by the Prosecutor of the Republic and is sworn. They have the authority to verify and write down the identity and address of the offenders while verifying the existence and validity of the ticket of the Traveller (Article 529-4 II of the Criminal code). The Prosecutor of the Republic is also entitled to make sure that the prescriptions of article 4 of the underlying General Conditions of Sale are respected on board of the iDTGV coaches.
Travellers : All clients who are or going to be transported by iDTGV, and who possess an iDTGV ticket with their name, first name and birthday on it.
What is iDTGV ?
iDTGV delivers tickets and renders Annexed Services within the iDTGV coaches for which they are responsible. The iDTGV tickets can only be ordered online. The transport service is guaranteed by SNCF who organizes the technical management of the trip and bears specifically the security obligations resulting from its quality as a transporter. The transport of the Travellers within the iDTGV coaches is offered only when the payment of the iDTGV ticket is confirmed and final.
The prices of the iDTGV tickets are applicable to every Traveller.
The only exception is applicable to children younger than 4 years on the date of the journey. They can travel for free, but will not have a separate seat. If a separate seat is required for a child younger than 4 years, an iDTGV ticket according to the normal price conditions is required.
These prices are not subject to any kind of price reduction, commercial cards, social prices, railway employees’ reductions or government regulations, or any SNCF fidelity program.
Furthermore, no formula containing an Annexed Service such as « train + », auto train, luggage service etc is available when purchasing an iDTGV Ticket.
Capacity
When ordering or setting up an Order, You must be an adult and legally capable of making a contract and respect the underlying General Conditions. You are financially responsible for the Orders executed in your own name as in the name of third parties. You will also verify the truthfulness and accuracy of the information provided by him or any other person.
How to execute an Order?
You place your Order directly online through the intermediary of the Agency Site. All the details in accordance with your Order are saved in your “Journey File".
The iDTGV Tickets should be ordered not earlier than 6 months before the date of the departure of the train. The acquisition of the iDTGV Ticket is possible the latest one hour before departure at the point of departure.
When ordering an iDTGV Ticket, please select:
A list of propositions of iDTGV Tickets corresponding to your search is displayed. The selected type of the journey will only be assured within the availability of seats. You will receive the confirmation of it after payment.
You will have to select the appropriate iDTGV Ticket and check whether it contains all your requirements, i.e. the correct date and time, the point of departure and destination of the journey.
You will have to validate the appropriate iDTGV Ticket, after having introduced your details (name, first name, e-mail address) and ticking the specific box to accept the underlying iDTGV General Conditions of Sale , without any condition.
You will make the payment through a secured line with your credit card after having communicated your bank details (type of credit card, number and validity date) and validate the transaction by clicking on «Validate ». After the validation of your Order, the iDTGV Ticket is not reimbursable.
A confirmation of the Order will be send to you by e-mail, together with the reference of your Journey File. This reference is personal. The Journey File is untransferable.
When purchasing a return trip, the Creation and impression of your departure ticket is inseparable from the Creation and impression of the journey back.
This means that:
How to execute the online payment of Your Order ?
The online payment is directly executed through iDTGV, in EURO, for amounts of minimum 1 EURO and for maximum 800 EURO per day and per credit card.
The following credit cards are accepted:
Payments executed to iDTGV through an Agency Site are encrypted with the SSL procedure (Secure Socket Layer).
How to collect Your Order ?
The iDTGV Tickets are only deliverable as printed ticket. You cannot collect an Order at a travel agency or the SNCF (ticket office at the stations, shops, vending machines).
You can create your iDTGV Ticket in two different ways:
After the Creation, your iDTGV Ticket, printed or not, is not reimbursable and unexchangable.
Before its Creation, your iDTGV Ticket may be subject to an exchange at the Exchange Call Center of the iDTGV Tickets under the Conditions set out in article 7 of the underlying iDTGV General Conditions of Sale . If so, the iDTGV Ticket is only printable from the iDTGV Site.
The impression will be made by your computer (it needs to be equipped with an internet connection and the Acrobat Reader software, as well as a laser or ink jet printer with a minimum resolution of 300 dpi) or from an iDTGV kiosks in Paris - Lyon station as well as the stations of Paris Montparnasse, Paris East Station, Strasbourg, Mulhouse Marseille Saint-Charles, Montpellier Saint-Roch, and Bordeaux Saint-Jean (opening hours from the stations can be consulted on the website www.idtgv.com ). iDTGV does not guarantee this service and declines all responsibilities for costs as a consequence of the closure of the kiosk or the absence of personnel within the opening hours.
We thus advice You to be present 30 minutes before the time of the departure of the train in order to be able to print your iDTGV Tickets in the kiosks on time.
Validity Conditions of the printed Ticket
The iDTGV Ticket is only valid when printed on a recto verso blank A4 paper, without modifying the printing size, in portrait format (vertical) with a laser or ink jet printer. Any other method (electronic, screen…) will not be accepted and declared invalid. Only one ticket may be printed on an A4 paper (not recto verso).
A decent printing quality is required. Partially printed, soiled, damaged or illegible iDTGV Tickets are not accepted and will be declared invalid. When the impression is bad, you will need to reprint your "pdf " file.
Please check whether the written information on the iDTGV Ticket is legible, as well as the text in the image to ensure the quality of the impression.
The iDTGV Ticket is only valid when the payment to iDTGV is effective and final on the date of the journey. The iDTGV Ticket is personal and untransferable. Upon verification, You are obliged to submit your iDTGV Ticket as well as your valid official ID with photograph: national identity card, passport, driving license or green card. A marriage certificate is accepted for children.
The iDTGV Ticket is only valid for the train, date, hour, class, type, route and traveler as described. The ascending and descending of the train must be on the indicated stations of your iDTGV Ticket (Otherwise, an extra charge of 35€ is due). If not, the iDTGV Ticket is considered invalid and You will be obliged to purchase a new iDTGV Ticket. The iDTGV Ticket must be kept until leaving the destination station.
You must be present at the station at least 5 minutes before departure. If not, iDTGV cannot guarantee the access to the coach. We thus advise you to be present at least 20 minutes before the time of the departure of the train.
The iDTGV Ticket must not be date stamped.
iDTGV declines all responsibility for:
- anomalies while ordering a Ticket, during the procedure or impression of the iDTGV Ticket when not provoked intentionally or due to negligence;
- loss, theft or illicit use of the iDTGV Ticket.
The iDTGV Tickets which respect all conditions mentioned above and for which the validity is electronically determined when being verifyed is considered valid until proof of the opposite.
When the conditions mentioned above are not respected, the iDTGV Ticket is considered invalid. This situation can be rectified by purchasing a new iDTGV Ticket, increased with a fixed indemnity.
How to consult the details of your Order ?
You can consult the details of your Order on the iDTGV Site and/or Agency Site at any time, even two months after the departure of the train, by introducing your name and references of the Journey File(s) needed.
How to get the confirmation of the Order ?
An e-mail with the confirmation of the order is sent as soon as the Order is validated resuming the details of your Order and indicating the references of your Journey File(s).
When using the installation of SNCF, you must respect the security procedures within the trains, as well as the law and regulation (i.e. the law of 15 July 1845 and its applied decree number 730 of 22 March 1942) which organizes the police, security and guarantees the order in the trains, stations and on the tracks as prescribed in the major train stations.
As you use the services of iDTGV, you are subject to respect the particular rules on board of the iDTGV coach.
The iDTGV coachs are non smoking areas.
You will respect the neatness of the areas and the material.
You will respect the particular rules on board of the iDTGV coachs regarding the travel type iDzen and iDzap. The Supervisor may modify your seat in case of non respect of the rules.
You must use the seat as indicated on your iDTGV Ticket. If you would like to change it, you will need to contact the Supervisor previously who is entitled to accept or not the requested change.
- Conducting rules on board of the coach – iDzen room
When you decide to travel in an iDzen room, which is a calm and serene room, you will need to adopt an appropriate behavior, especially:
Small domesticated animals (weight less than 6 kg ) are free of charge under the following conditions:
When a large dog is accompanying you, you should pay 45€ to the Supervisor on the quay. Large animals are nevertheless not accepted in the iDzen room, except for guiding dogs under the conditions set out in article 8 hereunder. Therefore, when you are accompanied by a large dog, the Supervisor will propose you a new seat in the iDzap room.
- Conducting rules on board of the coach – iDzap room
The iDzap room is a user-friendly room, particularly for children younger than 12 years old and group Travellers.
You need to respect, however, the comfort of the other Travellers.
Small domesticated animals (weight less than 6 kg ) are free of charge under the following conditions :
When a large dog is accompanying you, you should pay 45€ to the Supervisor on the quay, except for guiding dogs under the conditions set out in article 8 hereunder.
- Conducting rules on board of the coach – Amenity coach
The amenity coach is a user-friendly room where the Travellers can participate to animations and discover the products and services of the iDTGV partners.
To ensure that everyone has the opportunity to take benefit of this room, you should respect the following conditions when staying there :
· Respect the neatness of the amenity coach, especially when leaving after having participated to animations, do not damage the coach ;
· Do not bring any food or beverages to the amenity coach or any other product or material that may disturb the animation ;
· Do not damage the products or materials at your disposal (iDTGV has the right to claim the reparation or compensation of the damages in case of voluntary deterioration); in particular, when using computers placed at your disposal, do not insert or install anything else that what is proposed by the animator ;
· Respect the animator and other Travellers participating the animation, Follow the instructions set out by the animation;
· When the animation is finished, leave the coach quickly for the following Travellers in order to avoid hold up the planning ;
· Accept the room restraint within the amenity coach and respect the choice of the animator or hostess regarding the inscriptions.
Verification
In order to obtain access to the iDTGV coaches, the reservation of a seat and the possession of an iDTGV Ticket is required, except for a ticket of SNCF.
The iDTGV Ticket is only valid for the train, date, hour, class, type, route and traveller described. If not, the iDTGV Ticket is considered invalid. If the payment of the iDTGV Ticket is not effective and final, the iDTGV Ticket is considered invalid. The iDTGV Ticket must be kept until leaving the destination station.
You need to present your iDTGV Ticket at the request of any SNCF agent within the stations or trains. When entering the train, You will need to present your iDTGV Ticket for validation to the bar code reader.
The iDTGV Tickets may not be purchased through an SNCF agent or a Supervisor. As a consequence, when You stay in an iDTGV coach without possessing a valid iDTGV Ticket, You will be considered as an unauthorised Traveller.
However, if you have ordered an iDTGV Ticket and you cannot present it, you may access the iDTGV coaches after verification of the registration by the Supervisor, based on an official identification, of your identity on the list of Travellers and after payment of an extra sum of 5€, integrating the emission on board.
Regularisations
Commercial regularisations
Should you present yourself to the Supervisor without iDTGV Ticket or with an invalid transport ticket, explaining your situation at the departure of the train in the station of departure, you may rectify your situation.
These regularisations are executed under the following precise conditions :
The upgrading, i.e. when a Traveller travels in a higher class than the one mentioned on its iDTGV Ticket, needs prior agreement of the Supervisor to which the traveller must present himself.
When the upgrading is authorised, the Supervisor will percept the difference between the maximum price of the first class in accordance with the iDTGV price range for the related journey and period, decreased with the price of the presented ticket.
When the traveller does not present himself spontaneously, the perception of the difference in price will be increased with 25€.
Unauthorised or fraudulous Travellers
You are considered unauthorised when, after departure of the train and without having presented yourself spontaneously to the Supervisor, you cannot present a valid iDTGV Ticket to the Supervisor :
The ascending and descending must be in the stations as mentioned on your iDTGV Ticket. If not, an extra fee of 35€ is due per Traveller.
If you have omitted to inform the Supervisor priory and spontaneously of your situation within the above mentioned conditions, you will be obliged to pay immediately a sum as set out hereunder.
When travelling invalidly, the following amounts should be paid:
This compensation is due for any Traveller who travels without valid transport ticket.
You are considered as guilty of fraud when you possess in a controlled area or in an iDTGV coach :
The following regulations are applied in fraudulent situations:
This compensation is due for any Traveller who travels fraudulently
Every fraudulent use of an iDTGV Ticket may cause the immediate arrest and legal actions may be taken against You.
When possessing a counterfeited, falsified or unpaid iDTGV Ticket, criminal claim may be filed against you.
The statements are subject to the Daily Security Law of 15 November 2001 regarding the act of repeated fraud.
Payment modalities
A receipt will be established for every perception made by the Supervisors, which may be considered as a valid proof of payment and thus as a valid ticket.
Every payment on board of an iDTGV coach is paid cash within a legal French currency, by bank or chiro cheque in EURO payable in France or by credit card (French or foreign), with a chip and the logo CB, Visa or MASTERCARD, except for cards with systematic authorization (cards without numbers or characters in relief).
Cheques can only be accepted when a valid official identity document is presented with photograph and a second official document when the amount is higher than 150€.
When you are unable or unwilling to pay the sum due immediately, and thus refuse the proposed transaction, the Supervisor will establish a record of the infraction. Extra file costs for an amount of 38€ will be added to the initial sum.
The law foresees the following delay:
When verifying the validity of the iDTGV Tickets, the Supervisor is entitled to gather the identity and address of the offender.
When an offender refuses or is unable to justify its identity, the Supervisor will inform the national juridical police officer or territorial competent national gendarmerie immediately, who can oblige the offender to present the documents without delay.
When the total payment is not executed within the legal delay and no protest is introduced, penal actions may be undertaken against the offender in accordance with the dispositions of articles 529-3 to 529 of the Criminal Code.
In case of non-tariff breaches under the decree of 22 March 1942 , the legal maximum fixed compensation is up to 144€.
iDTGV engages itself to respect the hours published on the date of the Order. If timetabling changes nevertheless occurs before the date of departure, beyond iDTGV’s will, iDTGV will do its utmost best to inform You as soon as possible.
When the iDTGV coach arrives at the terminal with a delay superior to 60 minutes with regard to the foreseen schedule, and when SNCF is responsible for it in its capacity of transporter, a compensation of 19€ will be proposed as a commercial allowance.
This commercial act is not applicable when the delay is not the responsibility of SNCF or when the delay is inferior to 60 minutes. A delay outside the will of SNCB can be any malicious act, strike of external persons, obstacles on the tracks, climatic incidents, human incidents, security alerts in the stations. A delay under the responsibility of SNCF can be any malfunctioning of materials, catenary incidents.
iDTGV informs all the Travellers by e-mail (to the address imputed by the Traveller when Ordering the ticket online) about the reason for the delay and the eventual commercial act.
Exchange
The iDTGV Ticket is exclusively valid within the coach for which you have placed the Order. An exchange of the iDTGV Ticket is necessary in order to change the following details of the journey :
The exchange is only possible when the following conditions are met :
The exchange of an iDTGV Ticket is only possible in an iDTGV Tickets Exchange Centre (0.892.682.042 – paid number for 0,34 Euros/min). The Centre is open on the following moments :
This service is only available in French.
The exchange of an iDTGV Ticket is subject to a fee of 10 Euros all included applied per journey and per exchanged iDTGV Ticket (1 journey = 1 trip ; 1 iDTGV Ticket return trip = 2 trips), notwithstanding how many modifications are introduced. In case of a difference between the price of the initial iDTGV Ticket and the price of the new one, You will need to pay the difference, as well as the file costs.
The exchange of an iDTGV Ticket to an iDNIGHT Ticket, subject to the underlying exchange conditions, urges the acceptation of the General Conditions of iDNIGHT. The Order, the new ticket and the use on board, as well as the transport will be subject to the iDNIGHT General Conditions.
When ordering an iDTGV return Ticket, the ticket for the departure trip will simultaneously be personalised with your return trip. Should you require to change your iDTGV Tickets easier, we advise you to make two distinguished reservations. Please contact our Centre before personalising your iDTGV Ticket.
Before contacting our Centre, you should consult the availability of the journey on our internet site www.idtgv.com.
Payments are only possible in Euro and by credit card.
An exchange confirmation is sent automatically by e-mail. You can then print your new iDTGV Ticket from the iDTGV Site only.
Example: 2 persons would like to change their two sole trip tickets to Marseille, paid 39, 90 Euros per ticket for two sole trip tickets, to Avignon for the price of 49,90 Euros per ticket. They will thus pay 10 Euros fixed fee and 10 Euros for the difference of prices per ticket or 40 Euros in total for the two tickets.
Reimbursement
iDTGV will by no means execute a reimbursement, except for delays and the conditions stipulated in article 6.
The reimbursement or the credit is only transferred to the person who has paid the iDTGV Ticket. iDTGV will by no means execute a reimbursement for cancelations of journeys for personal, professional or health reasons.
iDTGV offers a service for Travellers in wheel chairs to facilitate their journey and access to the train. This service is only granted to Travellers with an invalidity card by prefectures and to their eventual accompanying person.
The reservation of an iDTGV Ticket is made by the normal Order procedure on internet. The Traveller is obliged to order an iDTGV Ticket in second class, without Creating the iDTGV Ticket. The Traveller needs to communicate its JourneyFile afterwards. This number is addressed to iDTGV by mail from the online page « From me to You » on the iDTGV Site.
iDTGV will reserve a placement for the Traveller dedicated to wheel chairs, located in the first class in the iDzen room. After reception of the electronic mail of iDTGV confirming the placement dedicated to wheel chairs, the Traveller may proceed with the Creation and the impression of the iDTGV Ticket.
When the Traveller travels with an accompanying person, the reservations of two iDTGV Tickets is required and is ordered online with the normal Ordering procedure. The handicapped Traveller and his accompanying person must order iDTGV Tickets in second class, without Creating the iDTGV Ticket. They should send the numbers of their Journey File to iDTGV by e-mail from the online page « From me to You » on the iDTGV Site. iDTGV will reserve a placement for the Traveller dedicated to wheel chairs, located in the first class in the iDzen room, and its accompanying person within proximity of this room. After reception of the electronic mail of iDTGV confirming the placement, the Traveller and its accompanying person may proceed with the Creation and the impression of the iDTGV Ticket.
Services for disabled persons possessing an invalidity card with the transcription « third party »
All accompanying persons of Travellers with Reduced Mobility possessing an invalidity card with the transcription « third party » receive an iDTGV Ticket for free. This however does not mean that the accompanying person mustn’t have an iDTGV Ticket when travelling. In case the person does not have an iDTGV Ticket, the access to the iDTGV coach will be refused.
The reservation of an iDTGV Ticket for the Traveller must be made online through the normal Ordering procedure. The Traveller must order its iDTGV Ticket in second class, without Creating the iDTGV Ticket. The Traveller should send the number of the Journey File to iDTGV by e-mail from the online page « From me to You » on the iDTGV Site and mention that the Traveller possesses an invalidity card with the transcription « third person ». iDTGV will reserve a placement for the Traveller dedicated to wheel chairs, located in the first class in the iDzen room and its accompanying person within proximity of this room.
After reception of the electronic mail of iDTGV confirming the placement of the Traveller and the Order of the iDTGV Ticket and its accompanying person, the Traveller may proceed with the Creation and the impression of the iDTGV Ticket.
During the journey, the Traveller with Reduced Mobility and the accompanying person must have a valid official identity document by hand (with photograph). The Traveller with Reduced Mobility must also bring the invalidity card with the transcription « third person ». In case of emergency, the Traveller with Reduced Mobility must always carry a document with the telephone number of the third person with him.
Services for Handicapped Travellers, blind, partially sighted, deaf or partially deaf
Blind, partially sighted, deaf or partially deaf Travellers possessing an invalidity card « blindness » and/or « green star » without the transcription « third person »
The reservation of an iDTGV Ticket for a Blind, partially sighted, deaf or partially deaf Travellers possessing an invalidity card « blindness » and/or « green star » without the transcription « third person » can be made online following the normal Ordering procedure.
Blind, partially sighted, deaf or partially deaf Travellers possessing an invalidity card « blindness » and/or « green star » with the transcription « third person »
Blind, partially sighted, deaf or partially deaf Travellers possessing invalidity card «blindness» and/or « green star » with the transcription « third person » , the accompanying person receives an iDTGV Ticket for free. This however does not mean that the accompanying person musn’t have an iDTGV Ticket when travelling. In case the person does not have an iDTGV Ticket, the access to the iDTGV coach will be refused.
The reservation of the iDTGV Ticket for the b lind, partially sighted, deaf or partially deaf Traveller must be done online through the normal Ordering procedure, without Creating the iDTGV Ticket. The Traveller should send the number of the Journey File to iDTGV by e-mail from the online page « From me to You » on the iDTGV Site and mention that the Traveller possesses an invalidity card “blindness” and/or “green star” with the transcription “third person”. iDTGV will Order an iDTGV Ticket for the accompanying person.
After reception of the electronic mail of iDTGV confirming the Order of the iDTGV Ticket for the accompanying person, the Traveller may proceed with the Creation and the impression of the iDTGV Ticket.
During the journey, the Blind, partially sighted, deaf or partially deaf Traveller must have a valid official identity document by hand (with photograph). The b lind, partially sighted, deaf or partially deaf Traveller must also bring the invalidity card with the transcription « third person ». In case of emergency, the Traveller with Reduced Mobility must always carry a document with the telephone number of the third person with him.
In accordance with the dispositions of the law of 11 February 2005 regarding the « equality of chances », the civil handicapped person possessing a cart mentioning an invalidity degree superior to 80%, for whatsoever handicap, and all pensioned war soldiers possessing a card with two blue bares on, may be accompanied by a guiding or assisting dog (and an accompanying person) for free. When, during the journey, other Travellers object to the presence of the guiding or assisting dog, the personnel shall try to find another solution by changing the location on the iDTGV coach. If no solution is found, the Travellers shall be imposed with the presence of the guiding dog. The free access for guided and assisting dogs is only accepted when the owner is able to present an official sanitary certificate or an equivalent document showing that the dog is trained for this purpose.
The Travellers with guiding dogs must present themselves at least 20 minutes before the time of the departure of the train.
The reservation for groups for journeys with iDTGV is limited to 6 persons.
The luggage that You bring on the iDTGV coaches are under your own surveillance and responsibility during the whole journey. All risks for loss, damages and theft of the luggage is on your own charge.
Free luggage on board are the following :
Travellers wishing to travel with more than two bags must contact the iDTGV Call Centre to purchase an iDTGV Luggage Ticket for 35€ per extra luggage. Each Traveller is limited to two supplementary iDTGV Luggage Tickets within the aforementioned categories. If this is not respected, a regulation fee of 45€ per baggage is required.
Each luggage within the train must be identified as the possession of the Traveller ; all non identified objects are considered as suspicious and may be destroyed by the competent services. Therefore, a visible tag with your name and first name is necessary on your luggage when deposing it in the coach under or above your seat as well as the foreseen collective spaces in the coach. Tags are available at the SNCF stations.
The purchasing service for the iDTGV Luggage Tickets are only accessible by phone. The Call Centre is open every day (Sundays and holidays included), from 8am to 8pm. You can reach them on the number 0.892.682.042 (paid number for 0,34 Euros/min) every day (holidays included) from 8am to 8pm. You can purchase your iDTGV Luggage Ticket at the latest one day before departure.
The iDTGV Luggage Ticket is neither refundable, nor changeable and must be presented at the quay to the iDTGV Supervisor together with your Traveller’s Ticket in order to get access to the coach. This iDTGV Luggage Ticket must be printed by yourself in a PDF format using the Acrobat Reader software.
The luggage may not impede the circulation of the Travellers on board and the security of the persons. The Supervisor has the authority to decide whether the luggage is disturbing on board or not. Travellers with disturbing luggage will not be accepted on board if the luggage may not be left behind.
Please note :
The ascending zone is reserved for Travellers possessing an iDTGV Ticket. It is therefore forbidden to be accompanied by a third person until the door of the train in order to help You with the luggage. A Traveller with an iDTGV Luggage Ticket however, may be assisted to transport a voluminous luggage until the door of the train. The third person is nevertheless not authorised to get into the iDTGV coach.
11. Domesticated Animal
How to purchase a Ticket for my domesticated animal ?
No animal is admitted to the coaches dedicated to the transportation of Travellers.
However, Animals complying to certain conditions may be tolerated on board of the iDTGV.
In order to be admitted to the iDTGV coach, small animals must be transported in a closed container (maximum measures: 45 cm x 30 cm x 25 cm ) and must weigh less than 6 kilos. If these conditions are met, the animal can travel for free and you will not have to present a domesticated animal ticket.
« Large » animals with a weight superior to 6 kilos, as well as « small » animals with a weight inferior to 6 kilos but outside a container with the maximum measures may also access the coaches, but must be muzzled and held on the leach and have an iDTGV Domesticated animal Ticket (with a limitation of two iDTGV Domesticated Animal Tickets per Traveller). The price of such a ticket is 35€. In case of infraction, the regulation fee is up to 45€.
The presence of an animal on board of the iDTGV is only accepted when no opposition of other Travellers is expressed.
Important : iDTGV does not sell iDTGV Domesticated Animal Tickets online, nor at the sales windows in the stations or travel agencies. They would be considered as null and void on the iDTGV.
The iDTGV Domesticated Animal Tickets can only be purchase by phone. The Call Centre is open every day (Sundays and holidays included), from 8am to 8pm. You can reach them on the number 0.892.682.042 (paid number for 0, 34 Euros/min) every day (holidays included) from 8am to 8pm. You can purchase your iDTGV Domesticated Animal Ticket at the latest the day before departure within the opening hours of the Exchange Call Centre of iDTGV Tickets.
The iDTGV Domesticated Animal Ticket is neither reimbursable, nor changeable. This ticket must be printed by you in a PDF format using the Acrobat Reader software. This ticket, together with your own ticket must be presented on the quay before getting access to the coach.
Which type to choose?
iDTGV accepts domesticated animals on board of the iDzap room. The iDzen room is not advised for Travellers with domesticated animals in order to preserve the tranquility of the other Travellers.
What are the access conditions for my domesticated animal ?
Please ensure that the presence of your domesticated animal does not disturb the other Travellers. The Supervisor has the authority to decide whether the conditions regarding the transport of the domesticated animal are respected, or if he Traveller and his animal must change places when disturbing the other Travellers.
Travellers with domesticated animals who do not respect the access conditions will not be admitted on board if the cannot leave the animal behind.
Guiding dogs may travel for free on iDTGV when meeting the conditions set out in article 8.
For the Annexed Services of the Partners
Except legally contrary dispositions, you will understand that, as acting as a intermediary, iDTGV cannot be responsible for the Annexed Services between You and a Partner with regard to the availability, nature, labelling, quality of the sold products or services, their conformity, delay of delivery or use by You.
iDTGV does not accept any guarantee regarding the good execution of the Annexed Services offered directly by the Partner. For all guarantees related to products or services provided by a Partner, the User shall contact the Partner immediately through the specific conditions.
Regarding the railway transport offered by SNCF
IDTGV may not be held responsible for the transport tickets offered by SNCF. SNCF is responsible for all kind of damages to the Travellers, caused by the exploitation of the railway transport services.
SNCF, in its quality of transporter, will assure:
However, the risk of loss, damages or theft of luggage brought by you are on your own charge.
For all services
IDTGV is not responsible for the non execution for a part or the whole of your Order, in case of non availability of the iDTGV service, force majeure, perturbations or total or partial strikes of the transport and/or communication.
When Ordering your iDTGV Tickets, you declare knowing and accepting the characteristics and limitations of the internet, especially concerning its technical performances, the delays in response when consulting, interrogating or transferring details and the risks regarding the security of the communication.
iDTGV cannot be held responsible because of the lack of performance or bad performance of a service required bu You should if the lack of performance or bad performance is due to Your responsibility or to a third person responsibility or in case of force majeure.
Except legally contrary dispositions, iDTGV cannot take any responsibility for the mistakes of one of the Partners.
All demands for information precisions or claims, eventually relating to payments, exchanges or the transport itself, must be addressed to the item « Contact » on the iDTGV Site.
All demands related to technical difficulties regarding the use of the Agency Site and the emission of tickets must be addressed to the Travel Agency itself.
The General Conditions of Sale of iDTGV are subject to French law. All disputes relating to the interpretation and/or execution are subject to the jurisdiction of the French Courts.