Eurostar: the European link

Eurostar provides direct high speed train connections from city centre to city centre between Belgium, France and Great Britain via the Channel tunnel.

On 14 November 2007, Eurostar moved its services from Waterloo International to the new station of St Pancras International, also located in the centre of London and served by the first high speed line in Britain. This has reduced the journey times between Brussels, Paris and London by 20 minutes.

A Thalys + Eurostar service enables the connection between the Netherlands and Germany to London with interchange at Brussels Midi.

The main assets

The “Business Premier” class

The service class “Business Premier” is the most top-of-the range offer,
Reduced check-in times in London, Paris and Brussels*,
WiFi technology access,
“Business Premier” coaches are reserved for the Business clients, separated from the leisure clients,
A quality catering service, served at any time of the day: breakfast, lunch, snacks and dinner.

The “Leisure Select” class

“Leisure Select” reserved coaches
Catering service at your seat.

The “Standard” class

Buffet bar serving light meals, snacks and drinks.

*Check-in must occur 30 minutes before the departure of the train to allow for security operations. They are carried out to guarantee passenger safety and are similar to those carried out in airports. This time delay is restricted to 15 minutes for the clients holding a Business Premier ticket.
The passengers must bring the necessary documents for customs and police formalities (passport or identity card, visa if required).

St Pancras International since 14 November 2007

Wednesday 14 November 2007 was a big day for Eurostar. It was the day Eurostar launched its services at St Pancras International in the centre of London and the day Eurostar launched the first high speed line of the United Kingdom. This means that the length of the journey to London is reduced by at least 20 minutes, with a better punctuality and quicker journeys without interruption.

Establish contact

Of all the stations in the centre of London, St Pancras International is the one with the best connections. It is located at the junction of six underground lines but also some seven train companies divided between St Pancras International, King’s Cross and Euston. For the Eurostar passengers arriving from the continent, it is even easier to explore the United Kingdom as they only need one train change to go north.
You can reach the Roman ruins of York (from King's Cross), the venerable forests of Nottinghamshire (from St Pancras International) and the football, shopping and nightlife of Manchester (from Euston) in less than 2 hours and 15 minutes from St Pancras. A bit further afield in the countryside you can discover the region of the Lake District (from Euston) and the canyons of Scotland (from King’s Cross).

Destinations and timetables

A few destinations	Journey time	Frequency / day
Brussels - London	1h51	10
Paris - London	2h15	15
Lille - London	1h20	10

The Eurostar train booking is open 4 months before the date of the train's departure.

Exchange terms

Where: In all the SNCF stations and shops
Under which conditions:

The Eurostar tickets are exchangeable:

Free of charge if you are the holder of a Business Premier Fully Flexible and Standard Fully Flexible ticket.
With charges of CHF 55.- per segment for Business Premier Semi Flexible tickets.
Once before departure and with charges of CHF 55.- for the Leisure Select Semi Flexible and Standard Semi Flexible tickets.
Once free of charge before departure for Leisure Child, Standard Senior, Standard Youth and Standard Child tickets.

The Business Premier, Leisure Select and Standard tickets, with indication « Non flexible » are not exchangeable.

Refund

You have bought your ticket on www.tgv-europe.com

You are in France: Confirm your seat availability before the departure of your train, SNCF shop or on 36 35 (0.23 €/min) : you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service (address below).

You are outside France: Confirm your seat availability before the departure of your train in a CFF, SNCB, NS, CFL station or SNCF shop : you will avoid a fee. As soon as the booking has been cancelled, return your ticket to the SNCF customer relations service.

TGV Europe
Customer service
BP 10012
B-1060 Brussels 6
Belgium

Don't forget to indicate all your bank details in international format (IBAN and BIC code). Incomplete applications will not be processed.

If you bought your ticket in a travel agency :
contact the agency that issued your ticket.

Under which conditions.

The Eurostar tickets are refundable:

100% before and after departure, if you are the holder of a Business Premier Fully Flexible or Standard Fully Flexible ticket.
with a deduction of 50 %* before departure for Business Premier Semi-flexible tickets.

The Leisure Select and Standard tickets are non-refundable (except for the Standard tickets with indication « Fully flexible »).

*The deduction is calculated on the price of the initial journey

Guaranteed time promise

Did your Eurostar train reach its destination later than the planned time ?

If the delay is attributable to Eurostar*, we offer generous compensation.

For a delay of 61 to 180 minutes (included) on all the regular journeys, with the exception of the service to the French Alps and Avignon, or a delay of 121 minutes and more for the services to the French Alps and Avignon** : you will be offered a free one-way ticket or a discount of 50 % on the price of any Eurostar return journey on the following lines: London Waterloo or Ashford International <> Paris Gare du Nord or Brussels-Midi/Zuid, or Lille Europe, or Calais-Fréthun.

For a delay of 181 minutes and more on all the regular journeys, with the exception of the service to the French Alps and Avignon: you will be offered a refund for the delayed journey ( for example: if you bought a return ticket half of the paid price will be refunded).

To receive this compensation :
Complete the envelope «regularity» available when you get off the train, insert the original ticket.
Mail it (postage paid in France).

*This commitment is invalid if the cause of the delay is not imputable to the SNCF (characterised act of malevolence, demonstration by persons not belonging to the SNCF, obstacle on the tracks ...).
**Price valid on 01.07.04.
*** Prices from, for a single ticket in standard class. Non-exchangeable, non-refundable ticket. Subject to availability.