Complaints, request for refund
I want to make a complaint following my journey, for one of the following reasons:
- I didn't receive my ticket
- I can't print my ticket
- Cancellation
Contact us at the following address:
TGV-europe.comCustomer Service BP 10012B-1060 Brussels 6Belgium
Please enclose:
- Your 6-figure Order reference.
- Your original train tickets.
- The photocopy of your bank statement showing this purchase.
- Your full details (full name, address and phone number)
I want to make a complaint or request a refund following my journeyTGV, Teoz, Lunea, Intercités, Elipsos tickets (travel to Spain)
Contact us at the following address:
SNCF Customer Relations62 973 ARRAS Cedex 9
Please enclose:
- Your 6-figure Order reference.
- Your original train tickets.
- The photocopy of your bank statement showing this purchase.
- Your full details (full name, address and phone number)
iDTGV tickets
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Artesia SAS
BP 10630
75421 PARIS Cedex 09
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Kent House, 81 Station Road
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Kent
TN23 1AP
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Thalys tickets
Thalys Customer Service
B.P. 14
B - 1050 Brussels 5
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I want to claim compensation because my train was delayed I want to know the procedure to object against or pay for a penalty