1What methods of payment are accepted over the Internet?

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Payment cards that can be used on www.tgv-europe.com  to make an on-line payment are:

• Payment cards issued abroad by the Eurocard, Mastercard and Visa networks
  
  
  

If you pay on line using American Express or a foreign card that does not have an electronic chip (maximum amount of 860 €), you will only be able to retrieve your tickets from a boutique.  You cannot use a Self-Service Terminal      

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2How can I pay for a train ticket on the site?

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After validating your itinerary, there are several ways to obtain your tickets:

• Have them sent home

• Retrieve them from a self-service terminal (in France only): The dossier reference number as well as the name associated with the order are required when retrieving train tickets.

• Visit an SNCF boutique: in order to retrieve your train tickets, you must provide the dossier reference number as well as the bank card with the corresponding PIN code that was used to pay the tickets on-line.

On the following page, you will be asked to select your payment card and to enter the card number, expiration date and security code (last 3 digits located on the back of your card).

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3When will my payment be debited?

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When you pay for your order on line, the time before your account is debited depends on the operating conditions of your bank card:

Immediate debit cards:

The debit will show on your statement within 48 hours.

Deferred debit cards:

The debit will appear on your statement at the end of the month.

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4I am not able to pay for my train ticket on line / my payment is not accepted

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When you enter your bank card number (16 digits without spaces, with a valid expiration date and the 3 digits on the back of the card), the SNCF payment site consults the bank card authorisation centre which allows or does not allow the card to be debited.


 
The maximum number of transactions per day is 3 for a total of 860 euros per day. If you make a mistake when entering your bank card number, it is locked for 24 hours for security reasons.

If your banking transaction is refused on-line, you can try your reservation again only after waiting for at least 24 hours.

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5I cannot access the payment pages

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After you have selected your itinerary, the following page asks you to:

• choose how you want to retrieve the tickets

• enter your complete contact information

• tick the general terms of sale box

• click on the "confirm my order" link

On the following page, you enter a secure area (HTTPS) since you must enter the bank information that is required for the on-line payment.

If you cannot access this secure page (https):

From your place of work:

Check with your network administrator that you are authorised to make on-line payments.

From your home:

Check your security settings in the corresponding menu, according to the browser that you use.

Examples:

With Internet Explorer: in the "Tools" tab, select the "internet options" menu then the "security" tab and tick the "default level" box.

With Mozilla Firefox: in the "Tools" tab, select the "options" menu.
In the "advanced" section, check that the "security" options are ticked.

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6Is on-line payment secure?

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www.tgv-europe.com makes use of high-performance technology: the SSL encryption process that protects all of the data pertaining to means of payment, in order to guarantee that a transaction is fully secure.

A padlock will appear on the payment pages.  This symbol indicates that all key entry of bank information on tgv-europe.com is fully secure.

The URL address of tgv-europe.com must start with https:// (the 's' means secure): the information is therefore encrypted and as such protected before it transits over the Internet.

Internet Explorer displays, according to the versions, a closed padlock in the lower right-hand section of the screen or in the lower left-hand section of the screen.

 Netscape Navigator displays a full key on a blue background in the lower left-hand corner of the screen.
 
Netscape Communicator displays a closed padlock in the lower left-hand section of the screen.

In addition to this secure encryption process, SNCF uses the SIPS secure system developed by ATOS, the European leader in secure payment systems.

This protocol is used by most French banks and major actors in on-line sales. It provides optimal protection for credit card numbers that transit on the Internet. In this way, your bank information is encrypted before it is sent to our server.

The credit card number is not stored in the site's sales history, which provides additional protection, but it is then necessary to enter this information again, each time a purchase is made on-line.

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7What happens to the banking coordinated that are entered by the customer

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Once the payment transaction is complete, the credit card number is not stored on the www.tgv-europe.com site or stored in the site's sales history.

Via secure internal links, it is sent to SNCF's accounting department.

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